We promote health by providing collaborative primary care services, incorporating our health center team and your personal care team to reach your specific health goals. We provide preventative services, such as wellness exams and physicals. We can also assist you in managing your chronic diseases. We treat acute illnesses and minor injuries, perform minor office procedures, and can provide basic laboratory services.
Our pediatric providers offer well-child exams, school physicals, and same day appointments
for when your child is not feeling well.
Important Patient Information
Below you will find important information about your appointment.
Your Appointment
Plan to arrive 15 minutes prior to your scheduled appointment time.
Please bring the following items with you to every appointment:
- Photo ID
- Insurance Card
- Current list of medications
If this is your first appointment, you will be asked to complete a Demographic Sheet and Health History. Please complete thoroughly as this information is helpful to your provider as they complete your plan of care.
Appointment Reminders
You will receive an automated phone call to remind you of your appointment. Please notify the health center if you are not able to keep your appointment.
Billing and Payment Information
You will be asked to verify your insurance, address, phone number, and email address at every appointment. This requirement ensures your information is up-to-date and that our billing department is able to process your medical claims properly. Your email information is only used by our office.
To help ensure that your services are billed correctly and timely please email a clear image of the front and back of your insurance card and include your phone number to sendmycard@yourfhc.org.
Should any of your information change, please contact your provider’s office and update the information as soon as possible. We want to be able to communicate with you regarding your health.
Our offices accept cash, check, and credit/debit card payments. Please be prepared to pay your co-pay or fee at time of service.
Family Health Center offices offer a sliding fee scale that provides discounted services based on your specific family information. Patients are encouraged to complete an application to assist with costs regardless of insurance coverage.
For patients with no insurance, the Family Health Center offers eligibility services. Please speak with the Navigator in your provider's office to complete an application.
Cell Phones
The Family Health Center staff asks that you do not use your cell phone while in the exam rooms. Our goal is for you to be an active participant in your health care. Eliminating phone calls will allow for you and our staff to communicate effectively.
Chronic Pain Management
The health center does not provide chronic pain management services nor presecribe narcotics for long term pain management. We will be happy to refer you to a pain management specialist for your chronic needs.
FMLA, Disability, And/Or Miscellaneous Forms
The Family Health Center offices can complete forms and documents required by a Third Party. Please allow five (5) business days for our office to complete the request.
Laboratory Services
The Family Health Center is partnering with LabCorp to provide lab services to our patients at little or no cost. If you are in need of lab services and would like more information on the program, please call your provider’s office and speak with a member of our registration team for details.
Medicaid
Our registration team will verify the status of your Medicaid at each appointment. It is the patient’s responsibility to ensure that the provider you are seeing is listed as your current primary care physician (PCP) with Medicaid.
Medicare
There can be services that Medicare will not pay for. You will be asked to complete the Advanced Beneficiary Notice stating you have been made aware a service will not be covered by Medicare and you will be responsible for the charges.
My Chart
- What is MyChart? An online portal that provides access to your medical records and communicate with your provider offices.
- How can I sign up? Any Family Health Center employee can assist you in registering.
- What do I see when I log-in to MyChart? You can view a list of your current medications, results from testing, and after-visit summaries from your provider
No-Show and Chronic Cancelled Appointments
We recognize that situations occur that may not allow you to come to your appointment. In order to better serve our patients, we ask that you call the health center if you do not intend to attend your appointment.
Should this become a chronic problem, you may be asked to schedule same-day appointments only.
If you have repeated no-show appointments, your provider may choose to not refill your medications until you have been seen.
Refill Requests
Please call your pharmacy for any refill request. Please allow 3 business days for the health center to approve your refill request.
Reschedule or Cancel Appointments
We understand that you may need to re-schedule or cancel your appointment. Please be courteous to our other patients and call the office 24 hours before your scheduled time to cancel or reschedule.
